Top Questions
Q: Why is someone else's name on my tickets?
A: The name printed on the ticket is the original purchaser of the ticket. The venue will scan the bar-code on
the ticket to provide entry.
Q: Do the listed ticket prices differ from
face value?
A: In some cases, the listed prices are higher than face value, and in others,
it may be lower than face value. The
price of the tickets reflects the current market value of the ticket and can and
does change as demand for a particular event changes
Q: What do I do if I lose my tickets?
A: Please keep your tickets in a safe place.
Tickets are a one of a kind item and cannot be replaced.
Q: I received a ticket that is just a printed
page, is this correct and is it safe?
A: This is an e-ticket. The original
purchaser opted to have the tickets emailed to them rather than wait or pay for
tickets to be mailed to them. These
tickets are 100% valid, and we guarantee that they will get you into the venue.
Q: Can you ship to an alternate address?
A: Unfortunately, due to the high dollar amount of most ticket orders and one
of a kind nature of tickets, we are required by the credit card companies to ship
to the billing address of the credit card used for payment.
Sales Policies
Q: Can I cancel my order?
A: All sales are final, and there are no refunds, cancellations, or exchanges.
Q: How do I pay? What credit cards can I
use?
A: You will be prompted to enter your credit card information into our secure
checkout form. You can pay using Visa,
Mastercard, American Express, or Discover.
Q: If an event is cancelled, will I get a
refund? If a contingent event (such as, game 7 of a playoff) is not played, will
I get a refund? A: If the event is re-scheduled, the
tickets will be honored for the makeup date.
If an event is cancelled outright or is a contingent event, you are typically entitled
to a refund of the ticket price and any service fees.
Shipping charges are non-refundable.
In some limited cases, such as US Open rainouts, refunds are not available. Please note, you may be required to return
the tickets to us to be eligible for a refund.
Q: The event I purchased tickets for was
rescheduled and I can't go. What should I do?
A: Since the tickets are valid for the new date, we cannot provide a refund,
however, we would be happy to assist you in re-selling your tickets.
Please call us at 877-849-9411 for more details on selling your tickets.
Q: Can I exchange my tickets for other tickets?
A: All sales are final, and there are no refunds, cancellations, or exchanges. However, we would be happy to assist
you in re-selling your current tickets and would happily apply the proceeds to the
purchase of a new set of tickets. Shipping
Q: When can I expect my tickets?
A: At the time you placed your order, there may have been a notation of the
expected shipping date. Most orders
ship on or before the expected shipping date.
If there was no expected shipping date, your tickets will ship the first
business day following your order.
When your tickets do ship, we will email you a FedEx tracking number to track your
package.
Q: What is the difference between shipping
methods? The primary difference in the shipping
method is the speed of delivery. Expected
transit times are as follows:
Express Saver: 2-3 Business Days
2nd Day: 2 Business
Days
Standard Overnight: Next Business
Day by 4:00PM
Priority Overnight: Next Business
Day by 10:30AM
Saturday Delivery: Saturdays before
Noon
Near-Term Special Delivery: Pickup
near the venue, only available when noted.
Q: Can I have my tickets shipped via a method
other than FedEx?
A: Since tickets are a one-of-a-kind item, we deliver all of our packages via
the most reliable means possible which is FedEx.
We also work closely with FedEx to monitor all of our shipments to ensure
the safe arrival of your tickets.
Q: Can I pick up my tickets at the venue?
A: Since we are not affiliated with the venue or box office, tickets cannot
be picked up at the venue. In some
cases, tickets may be available for pickup near the venue.
These cases would be noted individually and would utilize the Near-Term Special
Delivery shipping option.
General Questions
Q: How do I contact EasySeat?
A: EasySeat is open Monday thru Friday, 8AM to 6PM Eastern Time.
During those hours, we can be reached at 877-849-9411.
Q: Will all of my seats be together?
A: Unless otherwise noted, all seats are together.
In some cases, the seat numbers are non-sequential but are in-fact adjacent,
generally theatre events use odd or even numbers to designate left or right side
of the theater respectively.
Q: Where do these tickets come from?
A: Tickets available from EasySeat come from season ticket holders, private
individuals, corporate sponsors, and more.
In addition, we have developed a network of thousands of ticket brokers nationwide
that allows us to bring you one of the widest selections available.
Q: What are the fees for buying tickets?
A: There are no additional fees when buying from EasySeat.
The list price plus the shipping charge is what you pay; it’s that easy.
Q: Why are some tickets priced differently
within the same section?
A: Ticket prices on our site are set by our broker partners.
The variation in prices is a result of the different pricing models of each
of these partners.
Q: What do I do if my tickets were lost,
damaged, or stolen?
A: Please keep your tickets in a safe place.
Tickets are a one of a kind item and cannot be replaced. |